Once the referral has been made, the client will be triaged within one working day and where necessary referred into the appropriate local office within Citizens Advice. If we are not the best service for your client we will signpost them to the most appropriate advice agency. We need either a telephone number or email address to contact the client. If you do not have this information or the client wishes to contact us themselves then please give them the Adviceline freephone number - 0800 144 8848.
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