Welcome to this week’s E News on the Citizens Advice Dorset website. The Advice Dorset Partnership is a network of organisations providing advice and support to residents of Dorset and Bournemouth Christchurch and Poole. It is managed by Citizens Advice and is open to any organisation which provides information, advice and support/guidance to local residents.
The Advice Dorset Partnership E news is published fortnightly on a Thursday. However, if there is something urgent in-between we will send out a supplementary edition.
You can now subscribe to the newsletter (it is free and you will get an automatic notification when it is published) – and do encourage colleagues to subscribe too. The subscribe option is at the bottom of this page.
If you would like to send anything out via the bulletin, and for all other enquiries about the Advice Dorset Partnership, contact Thomas Hensher at Citizens Advice Central Dorset: [email protected]
Job Opportunity
Chief Executive Officer – East Dorset & Purbeck Citizens Advice
EDP are recruiting for their new Chief Executive Officer to lead Citizens Advice in East Dorset & Purbeck and make a difference to the people they help and support in our local community.
EDP are looking for an inspiring, approachable and experienced person, who will ensure the effective and successful delivery of our local advice and advocacy services.
You must have experience of working in the charity sector, have the ability to be innovative and identify new opportunities to develop the service to ensure the organisation meets future challenges in a competitive market.
This is a full time role (37 hours per week) with some evening work required. You will work from the Citizens Advice offices in Wareham and Wimborne with the potential to work from home in the future. You will be expected to live in the area or very nearby once in post.
Sounds of interest? EDP would love to hear from you. To find out more about the role, including how to apply, please email [email protected] and ask for a candidate pack.
Application Timeline:
Application deadline: Noon, Wednesday 12th November, 2025
Interviews: 25th or 27th November, 2025
Start date: early 2026
BENEFITS
Abolition of Legacy Benefits: The Welfare Reform Act 2012 (Commencement No. 35) (Abolition of Benefits) Order 2025 brings into effect changes to legacy benefit entitlements:
- From 14 November 2025, existing Housing Benefit awards payable to working age clients (who are not entitled to universal credit, income support, income-based JSA or income-related ESA) in temporary/specified accommodation will end when they leave that type of accommodation. Those clients would previously have been able to retain their existing Housing Benefit award under a change of circumstances (if the move was in the same local authority area as their existing award), but that will no longer be possible for moves after 14 November.
- From 1 December 2025, entitlement to income-related ESA is abolished for those people still in receipt of ‘old-style’ contributory ESA only (which also means that the ‘old-style’ award is converted into an award of new style ESA). This means that from 1 December, clients currently in receipt of ‘old-style’ contribution based ESA will no longer be able to add income-related ESA onto that award if their circumstances change.
- From 1 April 2026, Income Support and income-based JSA are abolished for all clients.
HOUSING
The Renters’ Rights Act 2025: The Renters Rights Act 2025 received royal assent on 27 October. The final version of the act has now been published. You can find the Renters Rights Act 2025 on GOV.UK. We do not have specific implementation dates for the various provisions yet. There has been speculation as to when section 21 notices will be abolished with dates ranging from January 2026 to June 2026. The act will:
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Abolish section 21 evictions and move to a simpler tenancy structure where all assured tenancies are periodic.
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Ensure possession grounds are fair to both parties, with new safeguards for tenants.
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Provide stronger protections against backdoor eviction by enabling appeals on excessive above-market rents.
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Introduce a new Private Rented Sector Landlord Ombudsman for impartial and binding dispute resolution.
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Create a Private Rented Sector Database to support landlords, tenants, and enforcement activity.
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Give tenants strengthened rights to request a pet in the property.
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Apply the Decent Homes Standard to the private rented sector.
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Apply ‘Awaab’s Law’ to set legal expectations on landlords addressing serious hazards promptly.
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Make it illegal for landlords and agents to discriminate against tenants receiving benefits or with children.
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End the practice of rental bidding by prohibiting offers above the advertised rent.
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Strengthen local authority enforcement with expanded civil penalties and investigatory powers.
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Strengthen rent repayment orders by extending scope, increasing penalties, and targeting repeat offenders.
IMMIGRATION
High Court Allows Challenge to Home Office eVisas: Advisers are already aware of the challenges and delays that can sometimes be faced by individuals when accessing eVisas and the consequences for work and benefits if they are unable to provide proof of their immigration status. Permission has been granted by the High Court in a legal challenge to look at whether the eVisa only approach taken by the Home Office is lawful. If this challenge is successful it could result in the Home Office having to provide another process of proving immigration status. We will keep you updated.
Timms PIP Review: The government’s planned review of PIP has now updated it’s terms of reference for the review and launched an expression of interest for members of the steering group, aiming to ensure that disabled people and representatives of disabled people’s organisations have a say in the planned review proposals. Applications close on 30 November 2025.
You can read the statement made by Stephen Timms on 30 October on the parliament website.
DEBT
Ofgem Debt Relief Scheme: Ofgem has announced the first phase of its proposed Debt Relief Scheme will focus on people on means-tested benefits who built up over £100 of debt during the energy crisis. The aim is to start this in early 2026. Eligible households will be identified automatically and contacted by suppliers. They are expected to be contributing towards their arrears or ongoing energy, or be willing to access debt advice.
You can read the announcement on Ofgem’s website.
FAMILY
Protection for Survivors of Domestic Abuse in Debt: Survivors of domestic abuse, involved in debt proceedings, will now receive further protection.
In certain debt proceedings, a survivor’s name and address will appear on the insolvency register and the official public record, placing them at risk of harm. This includes applications for:
- Bankruptcy
- Debt relief orders
- Individual voluntary arrangements
To remove these details from the register and public record, a separate application for a Person at Risk of Violence (PARV) order needs to be submitted to the court, the fee for which is £318.
The Ministry of Justice (MOJ) has now announced that from November 2025, there will no longer be a fee to submit the application for a PARV order. This provides survivors with a greater level of protection by removing the cost barrier in ensuring that an abuser cannot obtain their personal details.
You can read the MOJ press release on removing PARV order fees at GOV.UK.
UTILITIES
Government Announces Greater Protections for Energy Customer: On 23 October the Department for Energy Security and Net Zero (DESNEZ) announced a package of greater protections for energy consumers and small businesses. These include:
- Halving the time customers have to wait to take complaints to the Energy Ombudsman to 4 weeks
- Reducing the time the Energy Ombudsman has to consider complaints to 4 weeks
- Forcing suppliers to pay compensation if the Energy Ombudsman’s rulings aren’t implemented quickly enough
- Regulating energy brokers: Ofgem will now become the regulator
- Standardised contracts for small businesses installing smart meters
You can read ‘Greater protection for families and businesses in energy market’ on GOV.UK.
EMPLOYMENT
Government Publishes the “Keep Britain Working” Report: The goal is to help more people stay in work or return to work if they become ill or disabled with a shared approach between employers, employees, and government. The government has an ambitious target employment rate of 80% – a figure only reached by four economies. UK employment is around 75%. Meeting this target would mean moving 2.2million people into employment. The three proposed changes from the report are:
- Establish a Healthy Working Lifecycle: Establish, with employers and providers, a Healthy Working Lifecycle which defines the practices that drive the best outcomes in reduced sickness absence, improved return to work rates and better participation of disabled people.
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Develop Better Workplace Health Provision (WHP): Build, with existing providers and practitioners, the support employers and employees need to deliver the Healthy Working Lifecycle, focusing initially on new ‘stay in work’ and ‘return to work’ plans within the lifecycle, and on improving faster access to support.
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Drive adoption with evidence and incentives: Create a Workplace Health Intelligence Unit (WHIU) to aggregate and analyse data, guiding continuous improvement and leadership across the new system.
The report proposes a phased rollout over 7 years.
Government Names and Shames Employers Failing to Pay the National Minimum Wage: The government has named almost 500 employers who have failed to pay the National Minimum Wage, issuing fines totalling £10.2 million to those breaking the rules. As part of this crackdown on underpayment around 42,000 workers have been repaid by their employers, with sums amounting to £6 million.
This includes some well-known high street brands. This enforcement action is part of the government’s overhaul of workers’ rights and its plan to make work pay.
Research and Reports
Why Pushing People into Any Job Risks Undermining the UK’s Ambition for High Employment: New Economics Foundation have produced a report that warns against pushing people into “any” job because it will contribute to the very same cycle of insecurity that is fuelling the unemployment issues the government is trying to address with “Keep Britain Working”. Read the report here.
Falling Behind: The Government is Failing Private Renters by Freezing Local Housing Allowance: A new report from Citizens Advice argues that freezing Local Housing Allowance while rents rise has left nearly half of low-income private renters unable to cover their rent, worsening debt, poverty, and homelessness, and calls for Local Housing Allowance to be uprated to the 30th percentile to so it covers the cheapest 30% of rental homes in each local are. Read the report here.
The Cost of a Child in 2025: A new report from CPAG reveals that the cost of raising a child to age 18 is £250,000 for a couple and £290,000 for a lone parent. CPAG explain: “Families can cover far less of the cost of children than in 2008. The key driver of this is cuts to the social security system. Costs have risen much faster than increases to the social security system”. Read the report here.
Upcoming Events & Training
REACH Recovery Conference, Wednesday 19th November, 10am-3pm at the Dorford Centre, 2 Bridport Road Dorchester: Come and join the REACH team for a day filled with inspiring talks, interactive workshops, information stalls, and networking opportunities. Whether you work with people in recovery, or are in recovery yourself, supporting a loved one, or just interested in learning more about how REACH supports people in recovery, this event is for you. Book a place here by 31st October
Dorset VCSE Safeguarding, Wednesday 19th November 2025, 10am-3pm, The Hamworthy Club, Magna Road, Canford Magna BH21 3AP: What does Safeguarding mean to you? Are you responsible for Safeguarding in your organisation? The Safeguarding Adults Board are holding a free Safeguarding conference so that you can find out more about good practice, what safeguarding is and where you can get support from. This is an opportunity to share your experiences and learn from the experts. Come along and find out what the Adult Safeguarding Board is about and what you need to know when you have concerns. There will be lots of networking opportunities, an opportunity to sign up to the CEG (Community and Engagement sub group of the Safeguarding Board) plus refreshments and lunch.
Don’t miss out on this unique opportunity to enhance your knowledge and skills in safeguarding. Register now to secure your spot at Dorset’s VCSE Safeguarding Conference! Book your place here.
Funding
Community and Culture Project Fund Round 10: The fund provides small grants to organisations who want to start new activities and events that benefit the local community. They prioritise applications that supports residents and those groups that are marginalised, disadvantaged or hard to reach. The fund is a small project grant, funding up to 80% of total project costs. Grants are from £1,000 to £5,000.
The key dates for this round are:
- Opened for new applications at 9am on Friday, 3 October 2025
- Closes for applications at midnight on Friday, 21 November 2025
- Panels will convene in December 2025
- Awards by the end of December 2025