Working for Us

Paid Positions

From time to time paid positions are available at local Citizens Advice offices. For more information on  volunteering, scroll down the page.


Income Maximisation Caseworkers  4 part-time  roles based in Local Citizens Advice across the County.

We are working with Stour Valley and Poole Partnership and the Westwey  Partnership to support people as they claim or move onto Universal Credit. These roles will focus on ensuring income from all sources is maximised, including benefit entitlement,  reducing outgoings and saving money on bills, and applying for discretionary and charitable help. Information and application form below. Closing date: 3 November 2017. For further information on these roles contact


ADVERT Inc Max posts OCT 2017

Inc Max Caseworker SVVP job description

Inc Max Caseworker job description WESTWEY oct17

paid-staff-application-form-guidance AUG17

IncMax-application-form OCT 2017

Personal Budgeting Support Adviser [15 hrs/week based in Poole]

In addition to the above posts, Stour Valley and Poole Partnership are contracting Citizens Advice to provide Personal Budgeting Support, an element of the support available for Universal Credit claimants. The Adviser will provide Personal Budgeting Support via  face-to-face appointments to include: ensuring the client understands key Universal Credit changes, working out income and outgoings and budgeting plans, advising on setting up a bank account, understanding priority payments, and saving money on essentials and non-essentials. The Adviser will also identify where a client may need to be referred to other projects (internal and external) for other support eg. debt advice, disability benefit appeals, energy efficiency measures. Candidates will need to demonstrate recent experience of delivering personal budgeting / financial capability support, and an understanding of how Universal Credit works. An understanding of advice services would be useful. Closing date: 20 November 2017

PBS-Job-Ad-OCT 17

PBS job description OCT 17

PBS-application-form OCT 2017

paid-staff-application-form-guidance AUG17



Individual Citizens Advice have a range of volunteering roles including:

  • Adviser
  • Gateway Assessor (face-to-face and for our Advice Line phone service)
  • Administrator
  • Research and Campaigns worker
  • Fundraiser
  • Trustee
  • IT support

You can find out about local opportunities here.

Why Volunteer?

It is our experience that becoming a volunteer, as well as being fulfilling in its own right, can enhance a CV and provide valuable work experience as a stepping stone to paid work. There are a number of paid staff who began work as a volunteer within the Citizens Advice service.Volunteers:

  • Work as part of a friendly and supportive team
  • Make a real difference to those in our local community who seek some help
  • Learn new skills and refresh others as part of supportive and ongoing training

Sign Up Today!